Shipping Policy
Shipping
Last Updated: April 2026
At Kailani’s Mugs every single
mug is handcrafted to order
specifically for you. Because
of this please allow extra
time for your mug to be
created before it ships.
PROCESSING TIME:
Every mug is hand made and
hand finished by Kailani
personally after your order
is placed.
🔨 Please allow 5–8 business
days for your mug to be
handcrafted and prepared
for shipment.
SHIPPING TIME:
Once your mug is complete
and handed to our shipping
carrier please allow:
📦 8–10 business days
for delivery to your door
TOTAL ESTIMATED DELIVERY:
🫖 13–18 business days
from order to delivery
We know that feels like
a wait — but great art
takes time. Your mug
is being made just for
you and it will be
worth every single day.
FREE WORLDWIDE SHIPPING:
🌍 We ship to every country
in the world completely
free of charge. No hidden
fees. No surprises at checkout.
ORDER TRACKING:
📬 Once your mug ships you
will receive a tracking
number by email so you
can follow your mug
all the way to your door.
Please allow 24–48 hours
for your tracking number
to update after you
receive it.
SHIPPING CARRIERS:
We work with trusted
international shipping
carriers to ensure your
mug arrives safely
and securely.
PACKAGING:
Every Kailani’s Mug is
carefully and securely
packaged to protect it
during transit. Your mug
will arrive gift ready
in protective packaging.
SHIPPING DELAYS:
Occasionally shipping
delays can occur due to
customs, weather or
carrier issues beyond
our control. If your
order is significantly
delayed please contact
us at:
kailanismugs@gmail.com
and we will do everything
we can to help.
INCORRECT ADDRESS:
Please double check your
shipping address before
completing your order.
Kailani’s Mugs is not
responsible for orders
lost due to an incorrect
address provided by
the customer.
CUSTOMS & DUTIES:
International orders may
be subject to customs
fees or import duties
charged by your country.
These fees are the
responsibility of the
customer and are not
controlled by Kailani’s Mugs.
Any questions about
your order or shipping?
📧 kailanismugs@gmail.com
🌐 kailanismugs.com
📱 @KailanisMugs
We are always here to help.
— Kailani 🫖